Turning 14 fragmented depots into one executive-ready operating system.
Previous ERP failures had eroded trust in digital initiatives. 14 depots were running isolated, fragmented reporting, and leadership had no real-time visibility. We standardised workflows across all sites, established an executive reporting cadence, and prevented churn in a high-risk account.
The numbers that moved.
Three compounding problems: change resistance from prior ERP failures had created zero trust in new digital initiatives; 14 depots relied on isolated, fragmented reporting and tracking; and leadership had no real-time performance data to drive decision-making — a complete visibility blackout.
Treat the rollout as an organisational adoption problem, not a software problem. Sequence the work around executive confidence first, standardisation second, and a single source-of-truth reporting cadence third.
- Standardised workflows across all 14 depot locations.
- Established a monthly executive reporting cadence with the leadership team.
- Designed a change-management approach that addressed prior ERP failure fatigue.
- Built executive dashboards that surfaced site-level performance in one view.
- Identified future expansion opportunities once the baseline was stabilised.
- Churn prevented in an account previously flagged as high-risk.
- Leadership gained the real-time visibility that had been missing.
- Standardised operational workflows replaced 14 separate ways of working.
- Future expansion opportunities surfaced for the next contract cycle.
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